Accepting payments by phone has never been easier. e-Complish allows your customers this convenience today.
DirectPay...
Direct Pay™ is a hosted Interactive Voice Response (IVR) system designed to handle in-bound customer calls. As a hosted solution, Direct Pay™ frees you of expensive hardware, software and programming. Simply point your calls to a provided 800 number and the call is handled in your company pre-scripted prompts to gather payments via check, credit card, or ACH.
TheProcess
The Direct Pay™ system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer direct dials or is transferred to an 800 number provided by e-Complish. The call is answered in your company name and proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone.
DesignedFor
Direct Pay™ is designed for use by clients that:
Accept payment from customers by phone
Want to improve customer service and convenience
Want to accept payments 24.7
Want to decrease customer on-hold times
Want the capability to accept hundreds of payments per hour
Want the capability of an enterprise-level IVR without the equipment and programming costs
ProductFeatures
Unlike service bureaus, your customer will hear your company name; not ours. This will increase the likelihood of payment versus a third party service bureau and promotes future use and convenience for your customer.
Choose between two different pricing models based on your needs:
Transaction Fee
No software or equipment installed in house. Transaction fee (similar to an ATM Charge) is paid by the caller. At your discretion you may add a fee on top of the transaction fee to create a new revenue stream.
Pay/Minute Pricing
No software or equipment installed in house. Pay only for the time the system is used.
ProductBenefits
Utilizing the DirectPay™ IVR system will free your staff of routine payment processing calls; increasing overall customer service productivity for more pressing issues. On average our clients enjoy a 25% increase in customer satisfaction based on decreased hold times and 24/7 access.
Direct Pay™ benefits include:
24.7 Operation.
Real-Time Credit Card Processing.
Integrated with TeleCheck Check Acceptance Suite.
Personalized Scripting and Voice Prompts.
Verifies Check Authenticity.
Database Interactivity between e-Complish and Your Systems.
Real-Time Web Reporting and Statistics via Web Interface.
NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
100% PCI Compliant Credit Card Processing for maximum security.
PaymentProducts