DirectPay

Take the hassle and manpower out of managing inbound customer phone calls with e-Complish’s phone-based payment system. DirectPay is an Interactive Voice Response (IVR) System that allows you to accept a wide variety of payment types over the phone using a series of pre-recorded messages.

Features

• Take phone calls any time of the day, any day of the week
• Process transactions in real time
• Customize the messages and prompts your customers will hear
• Verifies checks within the system
• Easy integration with other e-Complish solutions
• Access to detailed reports and transaction data
• NACHA Compliant ACH Processing via IVR – payment authorization is verbally recorded
• Transaction processing is Level One PCI Compliant for maximum security

Benefits

• Growth in revenue
• Increased capacity to handle calls
• Better customer service
• Competitive edge
• No charge for installation

Who Should Use It?

Merchants that:

• Currently take phone payments or would like to
• Don’t have the manpower to offer 24/7 phone service
• Are looking to cut down amount of time customers are on hold
• Want to increase the amount of payments per hour
• Require the full features of interactive voice response, but don’t have the budget