The e-Complish server also offers:
- Environmentally controlled server room
- Prompt usage reports
- Scalable rack space
- 24/7 technical support
- Direct, redundant connections to the Internet through varied providers and paths
- Secure, alarmed facility
- Biometric restricted and two factor authenticated access to data center
For an added layer of security, we have access to a redundant IVR facility, which is designed to deliver the same services as the main facility. Should our primary facility fail entirely, all calls would be passed to this backup location.
WEB APPLICATION FACILITY
At e-Complish, we utilize the Dialed Number Identification Service (DNIS) to activate the proper application for each caller so thatour customers don’t have to define a limited number of lines for each phone number. Rather,you will have access to all of our available capacity at all times. We closely monitor incoming traffic and add capacity whenever we reacha load of 80% to guarantee that our customers do not receive busy signals.
In the event that we have an issue with a particular T1 circuit, our specialized environment is designed so that we can take the circuit out of service until it is repaired. During repairs, we make use of our bank of spare T1’s to handle incoming traffic, minimizing the effect this might have had our customers.
e-Complish employs database redundancy and replication to keep safely store data and to provide a backup server in the event of a database issue.
We have algorithms in place for data storage and retention that allow us to continually archive or remove data based on our customers’needs.
E-Complish’s server architecture is designed for rapid, efficient error resolution.
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e-Complish offers two packages for monitoring call errors. The first option monitors every call that comes into our hosted environment. If calls are not received for a pre-determined period of time, our 24/7 support center staff will be notified immediately and dispatched to investigate and correct the issue. The second option is a software program designed to monitor error logs on the hosted servers. If an error occurs, our support center will be notified and the issue will be addressed immediately.
e-Complish has developed a Data Probe server, allowing us to automatically reroute calls from primary servers to Backup Redundant Servers should there be a database error. If a server failure were to occur, this proprietary process would helpus to greatly reduce downtime.
Our hosted facilities use a power configuration with multiple phases of power from multiple UPS’s. This allows us to get power via a second UPS should an issue arise with one of the facility UPS’s. Diesel Generators are also present at all facilities, and will supply power in the event that power is lost. These generators can run indefinitely.
The e-Complish Load Balancer works as a proxy device between multiple servers. Prior to the traffic reaching the server,the Load Balancer receives information from the internet, evaluates it, figures out the service’s scheduling method, and then determines where to send the request. The information is evenly distributed across all of our servers, whichhelps to prevent server load failures, offerscontinual resource availability, and maximizesthe system’s performance as a whole.