How to Decrease Call Center Volume and Increase Call Handling Efficiencies
Blogs, IVRTags: Call Center, IVR Oct 17, 2019
Call centers can be a blessing and a curse for municipal entities, utilities, loan offices, financial companies, real…
Read moreHow businesses can close more sales in less time with automation
Blogs, IVRJul 08, 2019
Competition for customers—and in particular, repeat customers—is at an all-time high. This means merchants must pull out all…
Read moreSpring is Here—and So is the Need for Fast Payment Options
Blogs, IVR, Mobile, Online paymentsTags: IVR, mobile payments, SMS Text, Text2Pay Apr 11, 2019
Just as winter makes people want to hibernate indoors, spring is a time when everyone cannot wait to…
Read moreEnhance Your IVR for Insurance Customer Retention
Blogs, IVRTags: auto payment systems, IVR, payment solutions Oct 25, 2017
A study discovered that almost 75 percent of consumers were likely to switch to competitors following negative call…
Read moreHow Credit Union Lenders Can Engage Digital Members
Blogs, IVRTags: automated ivr, credit union, digital members Aug 15, 2017
Loan and payment landscapes are changing drastically for consumers and credit unions. Members, particularly millennials, choose financial service…
Read moreIVR System Simplifies Dental Care Collections
Blogs, IVRTags: debt collection, dental care, IVR Jul 20, 2017
Accessible insurance coverage is getting more people to receive dental care consistently. However, receiving payments shouldn’t resemble pulling…
Read moreHealthcare IVR Meets Patient and Provider Needs
IVRTags: automated ivr, healthcare, outsource benefits Jul 11, 2017
For decades, interactive voice response (IVR) systems have helped various industries provide customer self-service conveniences. Usage showed double-digit…
Read moreIVR Payment System Benefits Begin With Cutting Costs
Blogs, IVRTags: IVR, ivr payment May 11, 2016
Most companies share common goals for 2016: streamlining operations to decrease overhead and increase profits. Many businesses that…
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