Call centers can be a blessing and a curse for municipal entities, utilities, loan offices, financial companies, real…
Read moreCompetition for customers—and in particular, repeat customers—is at an all-time high. This means merchants must pull out all…
Read moreJust as winter makes people want to hibernate indoors, spring is a time when everyone cannot wait to…
Read moreA study discovered that almost 75 percent of consumers were likely to switch to competitors following negative call…
Read moreLoan and payment landscapes are changing drastically for consumers and credit unions. Members, particularly millennials, choose financial service…
Read moreAccessible insurance coverage is getting more people to receive dental care consistently. However, receiving payments shouldn’t resemble pulling…
Read moreFor decades, interactive voice response (IVR) systems have helped various industries provide customer self-service conveniences. Usage showed double-digit…
Read moreMost companies share common goals for 2016: streamlining operations to decrease overhead and increase profits. Many businesses that…
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