DirectPay: Inbound Automated Phone Payments

Take the hassle and manpower out of managing inbound customer phone calls with E-Complish’s phone-based payment system. DirectPay is an Interactive Voice Response (IVR) System that allows you to accept a wide variety of payment types over the phone using a series of pre-recorded messages. DirectPay easily integrates together with other E-Complish solutions using our all-in-one online payment system, VirtualPay.

5 Phone Payment Mistakes Infographic

Interactive Voice Response (IVR) is quickly becoming the standard to businesses that need a reliable and efficient payment collection system. But the process of creating a system that meets the needs of customers quickly, while increasing business efficiency requires more planning, customer analysis and refinement than meets the eye.



  • Take phone calls any time of the day, any day of the week
  • Process transactions in real time
  • Customize the messages and prompts your customers will hear
  • Easily integrates with EnterACT and our all-in-one VirtualPay solution
  • Access to detailed reports and transaction data
  • NACHA Compliant ACH Processing via IVR – payment authorization is verbally recorded
  • Transaction processing is Level One PCI Compliant for maximum security


  • Increased capacity to handle calls
  • Better customer service
  • Competitive edge
  • No charge for installation

Who Should Use It?

Merchants that:

  • Currently take phone payments or would like to
  • Don’t have the manpower to offer 24/7 phone service
  • Are looking to cut down amount of time customers are on hold
  • Want to increase the amount of payments per hour
  • Require the full features of interactive voice response, but don’t have the budget

Works With:

  • VirtualPay – Rep/CSR Facing Web Payments
  • RecurPay – Recurring/Scheduled Payments
  • Text2Pay – SMS/Text Payments
  • EBPP – E-Billing and Payment