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Get Started with CallSentry

Take Payment Details Out of the Hands of Live Agents.

The silent protector for call centers, CallSentry is a three-way secure telephone system that enables consumers to make credit card payments over the telephone while a live representative is on the line. Instead of the insecurity of representatives taking the consumer’s sensitive card-holder information over the telephone, CallSentry allows consumers to enter their credit card information while the representative is on the call. However, the entry of the card-holder data, expiration date, and CVV are all “muted” to the representative to keep the call PCI-Compliant.

With CallSentry, the contact center is “de-scoped from” PCI-DSS requirements because the consumer’s card credentials are gathered using a secure automated assistant, thus creating PCI-DSS compliant transactions. Once the CallSentry automated assistant is activated, the call center agent cannot hear the consumer’s sensitive information entry but can listen to and participate in the conversation with the consumer. The CallSentry automated assistant ensures a secure and PCI-DSS compliant transaction for your company.

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CallSentry Features

  • SECURITY – Payments are truly secured and our platform scales with you, which meaningfully reduces the risk of a data security breach.
  • EASY PAYMENTS FOR CUSTOMERS – Telephone payments remain popular with consumers. Consumers appreciate the ability to easily make payments via the voice channel without compromising their payment information.
  • CONTACT CENTER SAVINGS – The contact center is de-scoped from PCI-DSS compliance requirements; the implementation of CallSentry is a small fraction of the costs of complying with PCI-DSS across the contact center.
  • EASY PAYMENT PROCESSING FOR AGENTS – During the payment input, the agent remains on the line in case assistance is needed. The process also reduces average handle times for agents.
  • INTEGRATION – Call Sentry integrates with E-Complish’s payment processing platforms or your existing payment processing systems. CallSentry can operate as a stand-alone processor interconnect with multiple major telecom carriers.
  • ENGAGE ONLY WHEN NEEDED – Implementation is easy and the secure payment processing application can be invoked only when needed.
  • COMPLIANCE – Robust security that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified to ensure caller data is always secure.

Who Should Use CallSentry?

  • Any industry accepting live payments via their call center representatives.

Typical industry use cases:

  • Financial
  • State and Local Government Agencies
  • Credit & Collection
  • Rent-To-Own
  • Insurance
  • Utility
  • Etc.